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"Corporate Wellness is an expression of the wellness of an organisation's employees, where health, safety, career development, personal empowerment and related issues matter in terms of Quality of Work Life and employee enhancement.
NDAWO structures EAP programmes to suit the individual work environment towards achieving a positive and productive workplace. EAP's provide simple and effective methods of consultation, referral; and follow-up help for employees."
 Purpose
The EAP is designed to help employees with concerns or problems that may be troubling them. The purpose of the EAP is to promote, maintain, and support a positive and productive workplace. The EAP provide a simple and effective method of consultation, referral, and follow-up help for employees.
How it works
The EAP strives to provide a wide range of services to employees including individual employee evaluation and referral, consultation services for supervisors, workshops and training, and support groups.
Sample offerings include:
for individuals
- Individual consultation
- Evaluation and referral
- Crisis Intervention
- Follow-up consultation
for supervisors
- Individual consultation
- Traumatic incident debriefing
- Follow-up consultation
workshops and training
- Stress Management
- Financial Management
- Conflict Management
- Understanding Depression
- Anger Management
- Relationship Stress
- HIV/AIDS & STI's
Implementation: 5 Steps to Success
Commitment
Management needs to demonstrate ongoing commitment to, and participation in the program. A Program Coordinator needs to be appointed with sufficient authority and resources to ensure the success of the program. Support from Trade Union representatives and other appropriate staff within the organization are important to the success of the program.
Pre-Program Analysis
This is the research activity undertaken before the Program Design Stage to determine the linkages between existing policies, procedures and practices of the organization and the EAP program to be introduced.
Program Design
The Design Stage of the program tailors the program to the specific needs of the organization. The launch, promotion, training and service delivery aspects of the program are designed to meet the needs of the organization and to compliment other human resource activities and services provided within the organization.
Training & Prevention
Training in relation to EAP, employee briefings and awareness, management and union training, and ongoing comprehensive training plans. Preventative services complement and extend the benefits derived from an EAP by advising on organizational methods to prevent personal or work related problems through consultation and by actively promoting Employees' health, wellness and personal development.
Service Provision
The basic requirements are:
- Provision of short to medium term therapy
- Voluntary and confidential access to services
- Provision of a broad range of psychological, financial and legal advice services
- Counselors who are fully qualified and experienced, registered Psychologists and Social Workers.
- Provision of services to all eligible persons including persons with disabilities, non-English speaking persons and persons with special needs
- Provision of external referral services for those persons who may require such referrals.
EAP Programmes must be driven by professional ethics where confidentiality and respect are always key requirements.
NDAWO's QWL Charter and Policy
We aim to provide a professional, quality service to all our clients. Our core values are:
Professionalism
Ndawo Quality of Work Life is a full member of the Employee Assistance Program Association - South Africa (EAPASA), and adheres to its professional codes of ethics and practice. We have a nationwide team of affiliate practitioners. All our practitioners are professional, accredited and experienced in their respective fields.
Integrity
We maintain the highest standards of ethical behavior to all our stakeholders. We strive for openness and transparency in all our dealings with clients. This is reflected by clear documentation being available outlining all aspects of our service.
Quality
We strive to deliver a service of the highest standards and hold customer satisfaction as a prime driving force. We seek and value feedback so that we can continuously develop and improve our service.
Personalised Service
Personal attention is of particular importance in our approach. We maintain on-going contact with our client organizations to establish and develop:
- Mutual Trust and respect
- Appropriate responses
Quality of Work Life
Everyone needs a little help sometimes. Some problems are small and easy to resolve and others just seem too overwhelming to handle alone. Sometimes those problems and concerns begin to affect other aspects of our lives; for example: our jobs, our family, or relationships. For this reason an Employee Assistance Program (EAP) to help with life's tough spots - whether they occur on or off the job.
What is your EAP
An Employee Assistance Program is a service available to all employers. It is staffed by professional counselors who will help address problems adversely affecting job performance, reliability and personal health. The program encourages early use when you become aware of a problem and your efforts to resolve it have not been satisfied.
- Services are confidential
- Use of your EAP is voluntary
- Fees for employees are paid for by your organization
Your EAP can help with
- Work - stress management; career matters; maternity; harassment; dealing with your boss; managing others; etc.
- Financial - money management; debt
- Legal matters - maintenance; child custody; divorce law etc.
- Family matters - childcare and care of the elderly; education; state benefits and allowances
- Health Issues - AIDS counseling; illness
- Substance Abuse - alcohol; drugs
- Relationships - family; work; partners; friends
How Do you contact EAP?
You can call EAP directly during Office hours. Appointments will be arranged for your convenience during the week. In crisis situations, professional therapists are available.
Contact (011) 483 9909
Five easy steps to a Holistic Solution
- Give us a call
- Schedule an appointment
- Well talk with you about your concerns
- Clarify the problem, identify options, develop an action plan
- We'll follow up
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